MYCONCALL — Digital Customer Interaction

Video-Enabled Corporate Client
Onboarding & Services

Streamline corporate customer onboarding, KYB verification, director identification, and ongoing account services through video-enabled digital workflows. MYCONCALL enables financial institutions to onboard corporate clients — companies, LLPs, partnerships, and trusts — digitally, with compliant documentation and efficient interaction management.

KYB
Corporate Verification
Director ID
Video Verification
60%
Faster Corporate Onboarding
Audit-Ready
Documentation
The Problem

Why Existing Approaches Fall Short

Manual processes, fragmented tools, and legacy systems create compounding inefficiencies that limit speed, accuracy, and risk visibility.

Corporate Onboarding is Slow and Document-Heavy
Corporate account opening requires MOA/AOA, board resolutions, director KYC, beneficial owner details, and multiple signatures — a process that takes weeks of physical documentation.
Director Identification and Verification is Complex
Verifying the identity of directors, beneficial owners, and authorized signatories for a corporate entity requires either physical presence or cumbersome documentation — both of which slow onboarding.
Corporate KYB Compliance Requirements Are Demanding
Know Your Business (KYB) requirements — company registration verification, beneficial ownership identification, UBO declaration — create compliance burden that many institutions handle inconsistently.
Ongoing Corporate Account Services Require Physical Interaction
Changes to mandates, limit enhancements, facility renewals, and account updates often require physical meetings — creating operational friction for corporate clients and relationship teams.
Corporate Client Services Friction Points
Physical document collection adds weeks to corporate onboarding
Director verification requires branch visits or courier documentation
UBO identification and verification inconsistently handled
Board resolution collection and verification done manually
Ongoing account services require physical meetings or branch visits
No digital record of corporate client interactions
How It Works

How MYCONCALL Digitizes Corporate Client Services

Video-enabled workflows for the full lifecycle of corporate client interaction — from onboarding through ongoing service delivery.

Step 01
Corporate Entity Verification
Verify company details against MCA21 registry — certificate of incorporation, MOA/AOA, GST registration, and company status checks — automatically.
Step 02
Director Video Identification
Directors and authorized signatories complete video-based identity verification — with document scan, liveness check, and face match to MCA-registered director information.
Step 03
UBO & Beneficial Owner Declaration
Structured beneficial ownership declaration workflow for identifying and verifying ultimate beneficial owners — compliant with PMLA requirements.
Step 04
Document Collection & Verification
Digital collection of required corporate documents — MOA/AOA, board resolutions, partnership deeds, trust documents — with e-signature and verification workflows.
Step 05
Relationship Manager Video Interaction
Conduct corporate client discussions, limit reviews, facility renewals, and account servicing via video — with recording and documentation for every interaction.
Step 06
Ongoing Service Management
Handle ongoing mandate changes, authorized signatory updates, KYC renewals, and annual reviews through digital workflows — without requiring physical client visits.
Key Capabilities

Corporate Client Services Capabilities

End-to-end digital capabilities for corporate client onboarding, verification, and ongoing relationship management.

Corporate Entity Verification (KYB)
Automated verification against MCA21 — company status, director DINs, registered address, authorized capital, and filing compliance history.
Multi-Director Video KYC
Conduct video-based KYC for all required directors and authorized signatories — with each session separately recorded and documented for compliance.
UBO Identification & Verification
Structured beneficial ownership declaration and verification workflow — mapping shareholding chains to identify natural person UBOs as required under PMLA.
Digital Document Collection
Secure upload and e-sign workflows for MOA/AOA, board resolutions, partnership agreements, LLP deeds, and trust documents — with AI-assisted document review.
Board Resolution Digital Workflow
Structured board resolution templates, digital signing by authorized directors, and board resolution tracking for banking and financial institution mandates.
Authorized Signatory Management
Manage authorized signatories with video-verified identities, transaction limit assignments, and digital mandate documentation.
Corporate Client Video Interaction
Video meetings between relationship managers and corporate clients — recorded, documented, and integrated with CRM for customer interaction history.
Periodic KYC Renewal
Digital KYC renewal workflows for corporate clients — reducing the operational burden of periodic re-verification with pre-populated forms and targeted verification steps.
Compliance & Audit Trail
Complete audit trail for all corporate client interactions — identity verifications, document submissions, approvals, and video session metadata — for regulatory inspection readiness.
Business Impact

Measurable Outcomes for Your Institution

Our customers report consistent improvements across turnaround time, accuracy, operational efficiency, and risk management.

60%
Faster Corporate Onboarding
Digital workflows replace weeks of physical documentation collection and director verification visits
100%
KYB Compliance Coverage
Systematic entity verification and UBO identification ensures complete corporate KYC compliance
80%
Less Physical Interaction Required
Most corporate account services handled digitally — reducing branch visits and RM travel
More Corporate Relationships Managed
Digital workflows allow relationship managers to handle larger corporate client portfolios
Who It's For

Built for the Teams That Matter Most

Designed with input from practitioners across credit, risk, operations, compliance, and technology functions.

Corporate Banking Relationship Managers
Onboard corporate clients faster and manage ongoing relationships digitally — with video interaction tools and automated documentation workflows.
Corporate Banking Operations Teams
Streamlined workflows for corporate account opening, document collection, KYB verification, and UBO mapping without physical documentation.
Compliance & KYC Teams
Systematic corporate KYC with complete audit trails, UBO identification documentation, and regulatory-compliant verification records.
Transaction Banking Teams
Digital mandate management, authorized signatory changes, and corporate facility renewals without requiring physical corporate visits.
Mid-Market & MSME Banking Teams
Extend corporate onboarding capabilities to mid-market companies and incorporated MSMEs that require full corporate KYB compliance.
Audit & Regulatory Affairs Teams
Access complete corporate client interaction records, verification documentation, and UBO declarations for regulatory inspections and internal audits.
Use Cases

Real Scenarios. Practical Results.

How financial institutions apply this solution across their business operations.

Use Case 01
Corporate Current Account Opening
Complete end-to-end digital onboarding for a private limited company — entity verification, 3 director video KYCs, UBO declaration, MOA/AOA submission, and board resolution — without physical branch visits.
Current AccountCorporate BankingKYB
Use Case 02
MSME Company Loan Application Processing
Verify an incorporated MSME's entity details, complete director identification via video, collect required corporate documents digitally, and link to the loan origination system.
MSME CorporateLoan OriginationDirector KYC
Use Case 03
Multi-Director Video KYC for LLP
Conduct video KYC sessions for all designated partners of an LLP applying for banking services — with individual session recordings and aggregate LLP compliance documentation.
LLPPartner KYCMulti-Person Verification
Use Case 04
Corporate Mandate Renewal
Process annual KYC renewal for existing corporate clients digitally — re-verifying authorized signatories, updating UBO declarations, and refreshing documentation without physical visits.
KYC RenewalMandate ManagementAnnual Review
Use Case 05
Trade Finance Corporate Onboarding
Onboard a corporate client for trade finance facilities — entity verification, director KYC, beneficial ownership mapping, and digital collection of trade-specific documents.
Trade FinanceCorporate OnboardingLC/BG Services
Use Case 06
Trust & NPO Account Services
Manage digital onboarding for trusts, NGOs, and non-profit organizations — including trustee video verification, trust deed collection, and beneficiary documentation.
Trust AccountNGO BankingTrustee Verification
FAQs

Frequently Asked Questions

What types of corporate entities does MYCONCALL support for KYB verification?

MYCONCALL supports KYB verification for private limited companies, public limited companies, LLPs, partnership firms, trusts, HUFs, societies, and government entities. Each entity type has specific verification requirements — company incorporation documents, partner agreements, trust deeds, and registered office verification — handled through entity-specific workflows.

How does MYCONCALL handle UBO (Ultimate Beneficial Owner) identification?

MYCONCALL provides a structured UBO mapping workflow — starting with the corporate entity's shareholding structure, tracing through intermediate holding companies to identify natural person ultimate beneficial owners meeting the defined threshold (typically 25% economic interest or control). UBO declarations are collected digitally with supporting documentation and video-verified for significant beneficial owners.

Can multiple directors be verified simultaneously or does it need to be done one by one?

Video KYC for individual directors is conducted one at a time — each director receives a separate link and completes their verification session independently. MYCONCALL tracks multi-director completion status and flags when all required directors have completed verification, allowing the onboarding workflow to proceed.

How does MYCONCALL handle board resolutions for banking mandates?

MYCONCALL provides digital board resolution templates for common banking mandates — account opening, authorized signatory designation, loan application authorization. Directors can digitally sign resolutions using Aadhaar eSign or DSC, and the executed resolution is stored with a complete audit trail of signatories and timestamps.

How does corporate KYC renewal work in MYCONCALL?

For KYC renewal, MYCONCALL pre-populates the renewal workflow with existing corporate data and highlights what needs to be refreshed. Unchanged elements require only confirmation, while changed elements (new directors, updated UBOs, revised mandates) trigger targeted verification steps. This significantly reduces the renewal burden compared to full re-verification.

Can MYCONCALL integrate with the institution's existing CRM and core banking system?

Yes. MYCONCALL exposes RESTful APIs for integration with CRM systems, core banking platforms, and loan origination systems. Corporate verification data, video KYC records, and document submissions flow automatically into the institution's systems without manual re-entry. Pre-built connectors are available for common CRM and CBS platforms.

Digitize Corporate Client Onboarding with MYCONCALL

Schedule a demonstration and see how MYCONCALL transforms corporate KYB, director verification, and ongoing account services for your institution.