MYCONCALL delivers end-to-end digital customer onboarding for financial products — from application initiation and document collection through identity verification, KYC, credit assessment, and account or loan activation.
Manual processes, fragmented tools, and legacy systems create compounding inefficiencies that limit speed, accuracy, and risk visibility.
A unified digital onboarding platform that orchestrates every step — from the first form field to the final activation — in a seamless, automated workflow.
Our customers report consistent improvements across turnaround time, accuracy, operational efficiency, and risk management.
Designed with input from practitioners across credit, risk, operations, compliance, and technology functions.
How financial institutions apply this solution across their business operations.
MYCONCALL performs real-time document quality assessment at upload — checking for blur, glare, incomplete framing, and low resolution. Customers receive immediate guidance to re-capture documents rather than discovering quality issues during manual review days later.
Yes. MYCONCALL provides a configurable journey builder — defining the steps, document requirements, verification checks, and decision logic for each product. A savings account journey differs from a personal loan, which differs from a mutual fund — each is configured independently.
MYCONCALL saves application state at every step — customers can resume from where they left off on any device. Automated follow-up sequences (SMS, email, in-app notification) encourage completion within configured SLA windows.
Yes. MYCONCALL supports an assisted-digital model — branch staff or field agents can initiate onboarding on behalf of customers using a dedicated agent interface. The system handles the verification and compliance steps, while the agent assists with the customer interaction.
MYCONCALL integrates with Loan Origination Systems (LOS), Core Banking Systems (CBS), and CRM platforms via REST APIs and pre-built connectors. Customer data, KYC status, and onboarding decisions are pushed to downstream systems automatically on completion.
See how MYCONCALL compresses multi-day onboarding into hours — a demonstration designed around your product and channel requirements.