Transform personal discussions from branch visits into structured, recorded video interactions. MYCONCALL enables credit officers to conduct borrower PDs, MSME site-visit interviews, and loan eligibility discussions remotely — with automatic recording, transcription, and compliance documentation for every interaction.
Manual processes, fragmented tools, and legacy systems create compounding inefficiencies that limit speed, accuracy, and risk visibility.
Structured, recorded, and compliant personal discussions via video — enabling richer borrower assessment without physical visits.
End-to-end video PD capabilities for structured, compliant, and efficient borrower credit assessments.
Our customers report consistent improvements across turnaround time, accuracy, operational efficiency, and risk management.
Designed with input from practitioners across credit, risk, operations, compliance, and technology functions.
How financial institutions apply this solution across their business operations.
No. Borrowers receive a link via SMS or WhatsApp that opens directly in their mobile browser — no app download, no login, and no registration required. This maximizes accessibility, particularly for less tech-savvy borrowers in Tier 2 and Tier 3 markets.
Yes. Sessions are conducted with the borrower's explicit consent (recorded at the start), video-recorded, timestamped, and stored with full audit metadata. The recording serves as evidence of the borrower interaction and can be used for regulatory inspections, internal audits, and dispute resolution.
Yes. MYCONCALL supports configurable PD frameworks for each loan product — MSME, LAP, home loan, personal loan, microfinance. Each framework contains product-specific question sequences, scoring rubrics, and documentation requirements that the credit officer follows during the session.
MYCONCALL's video engine is optimized for low-bandwidth environments — automatically adjusting video quality to available connection speed. The platform supports sessions even on 2G/3G connections, with fallback to audio-only if video quality drops below a usable threshold.
Yes. MYCONCALL supports a combined Video KYC + Personal Discussion session flow — the agent verifies identity (Aadhaar/PAN scan, liveness detection) at the start of the session and then proceeds directly to the personal discussion — creating a seamless, single-session experience for the borrower.
MYCONCALL supports conduct and transcription in major Indian languages — Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Malayalam, and others. Credit officers can select the session language, and transcription is performed in the same language with searchable text output.
Schedule a demonstration and see how MYCONCALL transforms borrower PDs into structured, recorded, and compliant video interactions for your lending operations.