Extend video-enabled digital interactions across every dimension of financial institution operations — customer onboarding, regulatory KYC, investment advisory, insurance services, claims processing, audit interactions, and partner management. MYCONCALL provides a single, compliant video platform that serves the full breadth of BFSI use cases.
Manual processes, fragmented tools, and legacy systems create compounding inefficiencies that limit speed, accuracy, and risk visibility.
A regulatory-compliant, enterprise-grade video platform purpose-built for the full spectrum of BFSI interactions.
Enterprise-grade video capabilities covering the full spectrum of BFSI customer and institutional interactions.
Our customers report consistent improvements across turnaround time, accuracy, operational efficiency, and risk management.
Designed with input from practitioners across credit, risk, operations, compliance, and technology functions.
How financial institutions apply this solution across their business operations.
MYCONCALL is designed to meet video interaction requirements across all major Indian financial regulators — RBI (video KYC, customer due diligence), IRDAI (life and general insurance KYC), SEBI (investment advisory documentation), and PFRDA (NPS subscriber verification). Each regulatory framework has specific requirements around recording format, storage duration, consent documentation, and agent certification that are embedded in MYCONCALL's configuration.
Yes. MYCONCALL serves multiple interaction categories: customer-facing (KYC, advisory, servicing, claims), regulatory (inspection support, audit interactions), internal (credit committee, governance meetings), and partner/network (agent training, DSA management, BC interactions). Each category has appropriate configuration and documentation requirements.
MYCONCALL is built on enterprise-grade infrastructure with horizontal scaling for concurrent session volumes. For institutions conducting hundreds or thousands of video sessions daily, MYCONCALL provides dedicated capacity allocation, SLA-backed availability, burst capacity management, and enterprise support tiers.
Recording retention is configurable per interaction type and regulatory requirement. RBI video KYC recordings must be stored for a minimum of 1 year. IRDAI insurance KYC recordings for life products must be retained for the policy duration. MYCONCALL provides configurable retention policies per interaction category, with automated archival and secure deletion workflows.
Yes. MYCONCALL is fully white-labeled for enterprise BFSI deployments — institution branding in the video interface, custom waiting rooms, agent identification, and branded communication (invitation emails, SMS). Customers interact with what appears as the institution's own video service, not a third-party platform.
MYCONCALL provides RESTful APIs for downstream system integration. Session outcomes, identity verification results, and documentation automatically flow to connected systems — creating insurance policy records, updating CBS customer records, or triggering loan origination steps — without manual re-entry. Pre-built connectors are available for major insurance policy admin and banking core systems.
Schedule a demonstration and explore how MYCONCALL's BFSI-specific video platform fits the full range of your institution's customer, regulatory, and operational interaction needs.